1. How can I contact LFD Lighting?
You can contact LFD Lighting by phone at 9728431179 or by email at sales@lfdlighting.com. Our customer service team is available to assist you during standard business hours (8 AM to 8 PM CT, Monday to Friday).
2. What is LFD Lighting's return policy?
LFD Lighting has a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our refund policy.
3. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you of the refund status. If your return is approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.
4. Does LFD Lighting offer free shipping?
Yes, LFD Lighting offers free shipping within the lower 48 states. All orders shipped to these states qualify for free shipping, and no delivery fees will be charged for high-value orders.
5. How long does it take for an order to be processed and shipped?
Orders are typically processed promptly upon placement. However, orders submitted after 3 PM CT will be shipped on the next business day. Please note that express deliveries do not include Saturdays and Sundays as service days.
6. What should I do if I receive a damaged or defective item?
If you receive a damaged, defective, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information on how to proceed with damaged or defective items.
7. Can I modify or cancel my order?
Once an order has progressed in the fulfillment process, it may not be possible to make modifications or cancellations. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to assist you.
8. Do you ship to P.O. boxes?
For orders shipped via UPS, a physical street address is required for accurate delivery. UPS cannot deliver to P.O. boxes at local post offices. If you provide a P.O. box address, additional shipping charges may apply, for which you will be responsible.
9. What if my order is lost or undelivered?
If you claim that your order has been shipped but not received, we will conduct an investigation to determine the status of the shipment. Requests for replacement products or credits to your account will be subject to this investigation.
10. Am I responsible for providing the correct shipping address?
Yes, customers are responsible for ensuring the accuracy of their shipping address. Any costs associated with incorrectly addressed orders will be the responsibility of the customer.
If you have any other questions or need further assistance, please don't hesitate to contact us. We are here to help!