When it comes to shipping, LFD Lighting (LED Flying Direct) is committed to providing a seamless and efficient experience for our customers. We understand the importance of timely delivery and take every measure to ensure that your order reaches you in a safe and timely manner.
Free Shipping within the Lower 48 States
All orders shipped to the lower 48 states qualify for free shipping. We are pleased to offer this service at no additional cost to our valued customers. Whether you're located in New York City or Los Angeles, you can enjoy the convenience of free shipping on your lighting fixtures and accessories.
Order Processing and Shipping Times
At LFD Lighting, we strive to process orders promptly to minimize any delays. Orders placed before 3 PM CT are typically processed on the same day. However, please note that orders submitted after this time will be shipped on the next business day. We appreciate your understanding and patience as we work diligently to fulfill your order.
Tracking Information
Once your order has been shipped, you will receive tracking information via email. This allows you to stay informed about the progress of your delivery and plan accordingly. We believe in transparency and want to ensure that you have all the necessary information to track your package.
Customer Support
Our dedicated customer support team is available to assist you with any order-related inquiries. If you have any questions or concerns, please feel free to call us at 972-843-1179 during our standard business hours, which are from 8 AM to 8 PM CT, Monday to Friday. If you need assistance outside of these hours, you can also reach out to us using our Contact Form. Rest assured that our team will respond to your inquiry within 24 hours.
Order Modification or Cancellation
We understand that circumstances may change, and you may need to modify or cancel your order. However, please be aware that once an order has progressed in the fulfillment process, it may not be possible to make modifications or cancellations. We recommend contacting us as soon as possible if you require any changes to your order.
P.O. Box Orders
For accurate and efficient delivery, we require a physical street address for orders shipped via UPS. Please note that UPS cannot deliver to PO Boxes at local Post Offices. If you provide a PO Box address, additional shipping charges may apply, for which you will be responsible. We appreciate your cooperation in providing the correct address for your order.
Disclaimer
While we strive to provide timely and reliable shipping services, unforeseen and uncontrollable circumstances may occasionally lead to shipping delays. Severe weather conditions or disruptions in carrier services are beyond our control. In such cases, LFD Lighting is not liable for any resulting delays. We appreciate your understanding and patience should any unforeseen events impact the delivery of your order.
Lost or Undelivered Orders
If you believe that your order has been lost or not delivered, please contact us. We will initiate an investigation to determine the status of your shipment. Depending on the outcome of the investigation, we will provide a suitable resolution, such as a replacement product or credit to your account.
Customer Responsibility for Address Accuracy
As a customer, it is your responsibility to ensure the accuracy of the shipping address provided during the checkout process. Any costs associated with incorrectly addressed orders, such as return shipping fees or reshipment charges, will be the customer's responsibility. Please double-check your address to avoid any unnecessary complications.